Find answers to the 15 most common questions regarding booking,
outstation mileage, rates, permits, and chauffeur safety.
We provide a diverse selection of vehicles including compact sedans (Swift Dzire, Toyota Etios), comfort SUVs
(Maruti Ertiga, Kia Carens), luxury vans (Toyota Innova Crysta), executive Tempo Travellers
(12-14 seaters), and large luxury mini buses (21+ seaters).
Yes, all our local hourly packages and per-KM outstation rates are inclusive of fuel and
professional chauffeur services. However, toll gate fees, parking fees, and state boundary
permits are extra and billed on actuals.
No, MSR TOURS AND TRAVELS specializes exclusively in chauffeur-driven vehicle rentals. All our
vehicles are driven by background-verified, licensed professional drivers to ensure safety,
comfort, and hassle-free travel.
For outstation trips, a minimum billing of 250 kilometers per calendar day applies. If the
actual distance driven is lower, the invoice will still cover the 250 KM base rate.
You can submit a quick booking query via our website's booking forms, contact us via email, call
us directly at +91 82701 76604, or send us a WhatsApp message. Once submitted, our manager will
share a tariff quote.
No. We operate on a fully transparent pricing model. All rates (per KM, hourly packages, night
driver allowances) are explained upfront during the quote confirmation.
Yes, all our vehicles are GPS-equipped for real-time tracking, safety monitoring, and
geo-fencing. They also comply with standard governmental speed limits for passenger transits.
Yes! We offer pre-designed as well as custom family tour packages from Lalgudi to popular spots
like Ooty, Kodaikanal, Tirupati, Pondicherry, Rameswaram, and Madurai. The vehicle and driver
stay dedicated to your family throughout the trip.
Cancellations made 24 hours prior to the scheduled pickup time are completely free. For
cancellations made within 24 hours, a basic processing fee equivalent to the base one-day driver
allowance may apply.
Yes, we partner with corporate offices to provide daily executive pickup and drops, client
transits, airport transfers, and customized billing contracts for administrative transportation.
Yes, we manage dedicated shift pickups and drops for corporate staff in Guindy, OMR, and other
Tech Parks in Chennai, offering well-maintained multi-passenger vehicles (Ertiga, Crysta, Tempo
Traveller).
Absolutely. We provide luxury white SUVs (Innova Crysta) and premium sedans decorated for
groom/bride entrance, family logistics coordination, and guest reception transfers.
In the rare event of a mechanical failure or flat tire, our 24/7 coordinates office will
immediately dispatch a replacement vehicle of the same or higher category to ensure your travel
schedule is unaffected.
Our drivers are fluent in Tamil, and many have conversational familiarity with English and
Hindi. If you require a multilingual driver, please specify this in your booking message.
Yes, child safety booster seats and carrier luggage racks can be arranged on premium requests.
Please mention these requirements while filling out the booking enquiry form.